Some invoices only get paid over the phone.
Email and portals do a lot, but some accounts only move when a real person calls or texts. Invoice Butler adds live phone outreach and persistent SMS to your collections: reaching AP teams directly, verifying the details that stall payments, and following up until the money lands.
Email-only collections hit a wall.
Plenty of invoices stall in silence: the email sits unread, the portal never pings, and no one on your team has time to chase by phone. The people who actually release payment (AP clerks, controllers, shared-services desks) often respond fastest to a call or a text, not another email in a crowded inbox. Verifying bank details, remittance info, or a W-9 by email turns into days of back-and-forth. Meanwhile the invoice ages, and "we never got it" or "it's with finance" goes unchallenged because no one picked up the phone.
Voice and text, run like a channel, not a bolt-on.
Invoice Butler works the phone and SMS as first-class collections channels, coordinated with email and supplier portals in a single sequence. Today, calls are placed by our trained offshore operations team, with AI voice on the way, so a real person can reach an AP team, confirm the invoice was received, verify bank and remittance details on the spot, and lock in a payment date. Text and SMS run as a separate, persistent follow-up channel: quick nudges and confirmations that land where email gets buried. Every call and text is sequenced with your email and portal activity, so outreach escalates in the right order and nothing gets chased twice or dropped.
What the Butler handles
Live calls, handled for you
Calls are placed by AI or our trained offshore operations team.
Straight to the AP team
When general inboxes go quiet, we call the AP team directly (the people who actually release payment) instead of waiting on a forwarded email.
One coordinated sequence
Every call and text is sequenced with your email and portal outreach, so follow-up escalates in the right order and nothing gets chased twice or dropped.
Confirming bank details
We call and text to verify bank, remittance, and W-9 details directly, so payments land in the right account the first time.
Chasing texts
Persistent SMS nudges that keep an invoice top of mind and pull the quick confirmations a crowded inbox never surfaces.
Custom opt-out flows
When someone texts STOP, we detect the opt-out, honor it, and surface it to you, so you stay compliant and decide how to follow up.
Live in under a week
Email and portals go first
We open every account through your normal email and supplier-portal outreach, logging each attempt so you can see exactly what has been tried.
We call the right person
When those channels stall, our team calls the AP desk directly, confirming the invoice was received, verifying remittance details, and locking in a payment date on the call.
Text confirms and follows up
A quick SMS confirms what was agreed and nudges until the payment clears, with every touch synced back to the same coordinated sequence.
One call, and the invoice moves.
A live call reaches the AP team, verifies remittance details, and locks in a payment date, with an SMS confirmation to follow.
Common questions
Who actually makes the calls?
We measure what will be most effective for each situation, then use either AI or the human touch, depending on the customer profile. Our priority is your customer relationship.
Will this annoy our customers?
No. Calls and texts are used surgically, only after email and portals have stalled, and every touch is coordinated so no one is contacted twice for the same invoice. Most AP teams welcome a quick call that clears up what an email could not.
What can a phone call actually accomplish?
Plenty: reaching the AP team directly, confirming an invoice was received, verifying bank and remittance details, resolving small disputes, and locking in a specific payment date, then confirming it all in writing by text.
Do voice and text replace email and portals?
No, they extend them. Email and supplier portals still do the heavy lifting; voice and SMS are added as coordinated channels for the accounts that only move when a real person calls or texts.
Some invoices just need a phone call.
See how Invoice Butler calls and texts your slow-paying accounts. Book a 30-minute demo.
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