How Kojo Handled 90% Of The Collection Volume Without Scaling The Team
About Kojo
The Challenge: High-Volume, High-Touch Collections at Scale
Kojo had tripled invoice volume over the previous 12 months, but collections were still being managed by a single person internally balancing accounts receivable alongside a wide range of other responsibilities.
The challenge wasn't just scale: it was the growing complexity of managing collections across a large customer base.
Keeping track of follow-ups, responding to inbound requests, identifying the right stakeholders, and staying on top of outstanding invoices had become increasingly time-consuming.
That one person was managing an inbox receiving dozens, sometimes hundreds of messages each day, while trying to ensure customers got the information they needed and payments continued moving forward.
“We operate in an environment with a high volume of invoices and customer interactions. As we grew, managing collections became increasingly difficult to scale manually while maintaining a great customer experience.”
What Invoice Butler Takes Care Of
From invoice sent to payment received, Invoice Butler runs the full collection cycle for Kojo.
Overdue invoices go through a predefined escalation sequence before Kojo's team is even notified. And when a single billing contact goes unresponsive, Invoice Butler digs deeper:
- Researching relevant contacts at the company
- Scanning websites to reach the right person
- Escalating incrementally rather than hammering one inbox
When something needs internal attention, a tagging system moves it cleanly out of Invoice Butler's queue and into Kojo's.
“All of the tasks that Invoice Butler is now handling give that person on my team the opportunity to do far more strategic work."
The Human + AI Blend: Speed Without Losing Human Touch
Not all collections are the same and Invoice Butler doesn't treat them that way.
For routine requests like W9s or bank letters, automation handles it instantly. But when there's a dispute or a sensitive billing situation, a human steps in immediately and keeps the customer experience intact.
The result is a faster system that matches the right response to the right situation:
- Routine tasks automated instantly
- Sensitive situations handled by a human
- Customer never feels like they're talking to a bot
"The great part about having Invoice Butler as a partner is the blend of human-in-the-loop touch and rapid automation for other items."
The Results: Invoice Butler Now Handles 90% Of Kojo's Collection Volume
1. Collection Is No Longer Kojo's Problem
Invoice Butler went from touching half of Kojo's collection volume to covering 85-90% the entire collection volume end to end.
2. Team Shifted to Strategic Work
Invoice Butler went from touching half of Kojo's collection volume to covering 85-90% the entire collection volume end to end.
3. Finance Growing Slower Than the Business
For a lean team scaling fast, that's exactly the goal
"The finance org is scaling slower than the company's growth, which is always a good story for an internal leader to be able to tell."
Where Invoice Butler Fits In Kojo's Modern Finance Stack
Invoice Butler sits alongside Stripe, Xero and Salesforce as a core part of how Kojo runs finance.
- No internal collections build, no extra tech to manage
- A partner laser focused on just one problem
- Team leverage that scales with the business
"I don't want to build collections internally. I want a partner who's laser-focused on just that problem."