How a One-Person Ops/Finance Team at Greptile Stopped Losing $12K+ Every 60 Days to Failed Payments ($70K+ Annualized)

Invoice Butler turned Greptile’s failed payments and unpaid invoices into a simple, hands-off process that brought money back in automatically. Within days, it surfaced hidden revenue leaks, recovered thousands in lost payments, and fixed major billing issues.

Key Outcomes

$12k+
recovered in failed payments in less than 2 months
100%
hands-off collections
2-3
hours implementation
0
new hires
“I think we're at about or a little bit over $12,000 that you guys have gotten for us in failed payments and unpaid invoices.”
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 — Paloma Prudhomme,  Operations, Greptile

About Greptile

Greptile is an AI code reviewer that helps engineering teams automatically review and improve code. Operating with a lean team and a product-led growth motion, Greptile relies heavily on automation across billing, operations, and finance.

The Challenge: Failed Payments Were Hidden And Unmanaged

When Paloma joined Greptile to oversee operations, there was no formal billing or collections process in place. Failed payments were left to Stripe’s default retries, with only occasional manual follow-ups for larger customers.

With hundreds of smaller subscriptions, there wasn’t enough bandwidth to chase $10–$20 charges… and those “small” failures added up fast.

What this resulted in:

  • No visibility into lost revenue
  • No structured follow-up process
  • Unpaid invoices and failed payments piling up
“A lot of people think small failed payments aren’t worth chasing, but when you have hundreds of them, it becomes thousands of dollars.”

Why Automation Fit Greptile’s Lean Ops Team

With a one-person ops team, Paloma needed more automation and less manual work.
Invoice Butler stood out because it:

  • Required 2-3 hour setup
  • Integrated directly with their Stripe
  • Worked in the background without constant oversight

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“Automation gives you back valuable time when you’re a small team.”

Paloma didn’t have time for complex onboarding. She needed something fast, simple, and hands-off.

Implementation: Integrated in 2-3 hours

Paloma initially worried about ROI and onboarding time, but both concerns disappeared quickly.
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Invoice Butler connected to Stripe, surfaced unpaid invoices immediately, and began outreach within the first day.

“Within a day you were already collecting payments and I barely had to do anything.”

The ROI showed up fast:

  • Slack communication with minimal oversight
  • Automatic customer follow-ups
  • No manual tracking

The Turning Point: Improved Customer Experience

As Invoice Butler followed up on unpaid invoices, customers flagged issues that Greptile didn’t even know existed.
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Some had been charged after free trials without using the product, while others were overcharged due to billing bugs.

Invoice Butler, following up on these conversations, helped Greptile:

  • Fix broken billing flows
  • Prevent incorrect charges
  • Improve overall customer trust
“Invoice Butler helped us uncover issues in our billing and support processes that we wouldn’t have caught otherwise.”

The Results: 100% Hands-Off Payment Operations

1. $12K+ Recovered in Failed Payments

Thousands in lost revenue collected automatically within 2 months.
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2. Operations Simplified and Automated

Collections ran end-to-end without manual tracking or follow-ups.

3. Improved Customer Experience

Billing bugs and incorrect charges were uncovered and fixed, building customer trust.

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4. Failed Payment Issues Clearly Identified

Hidden revenue leaks surfaced immediately instead of quietly piling up.
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5. Time Saved With No Additional Hiring

A one-person ops team reclaimed hours each week without adding headcount.

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“It took a huge weight off my shoulders knowing you’re handling failed payments in the background.”

Why Paloma Recommends Invoice Butler

“100% try Invoice Butler. Those small failed payments add up fast, and you’ll not only get money back, but also uncover what’s broken in your processes.”

Ready to Recover Revenue You’re Losing to Failed Payments?

Book a demo